Author Archives: Darcie Harris

Is Your (Lack of) Communication Causing Anxiety?

Last week I met with a woman entrepreneur who owned a large business, as well as a large building that houses the business.  As I turned into her parking lot, I noticed a big “For Sale” sign. 

“Wow, she’s selling out,” I thought to myself.  “I thought things were going well for her, but maybe not.”

Turns out things were going very well for her.  In fact, so well she had outgrown her space and Anxious-Girlwas looking for new property.  What a relief!

But during our conversation, it became clear that she hadn’t told her employees she was looking for new property.  Every employee who drove into the parking lot saw that big “For Sale” sign and had no idea what was happening or why. 

Imagine what was going through their minds.  For all they knew, she was selling the entire company.  “Am I going to be working for someone else?”  “Am I going to be out of a job?”

THE FALLOUT

When we don’t have information, we imagine the worst.  We invent things, we make things up.   We hallucinate.  For some strange reason, people tend to fill in the blanks — the communication gap — with something negative.    

Just imagine how much anxiety we create for those around us when we don’t communicate fully.  Just imagine how much wasted energy and wasted time results.  Just imagine how trust is damaged. 

Whether we have one employee or one hundred employees, we want fully engaged, committed, productive employees, right?   Is it possible we might forget to provide employees with some critical information so that they CAN be fully engaged and productive?  

THE FLIPSIDE

It’s not just employees who need forthright communication.  Customers need clear and honest information about what you can deliver and when. 

Contrast the “building for sale” situation with this one:  I hired a branding firm to freshen up my website (stay tuned for a new look soon!).  They promised me they would have a document to me by the end of the day Friday. 

About 10:00 that morning I received an email saying that they noticed something they weren’t happy with.  They wanted to change it, but it would be Monday before the right team member could take care of it. 

Wow!  I can’t tell you how much I appreciated that email.  Honest, direct, timely communication.  No avoiding, therefore no anxiety and no wondering.  And no damage to my trust in them. 

THE CAUSE

The two most common culprits that cause a communication vacuum?

  • Busyness – When you wear too many hats and go in a hundred directions, it’s easy to overlook communication needs.  But as a leader, communication must be one of your top priorities.  If you’re too busy, dig deeper and realign your priorities.  Find small things you can 1) delegate, 2) outsource, or 3) eliminate.  Start with your technology… it’s become an incredible black hole we fall in!
  • Fear — A dozen “what if’s” go through your mind as you consider what to say, to whom, and when.  What if they disagree?  What if they get upset?  Don’t let fear of someone’s reaction stop you from sharing important information.  Emotional needs come out one way or the other.  Be on the front end and know that emotions are the gateway to vitality and better relationships. 

THE SOLUTION

So what can you do to make sure your communication is timely, open, and transparent?  Use these twelve questions as a quick checklist.  Review them before each staff meeting (you are having staff meetings, aren’t you?).  In fact, just print them out and keep them handy. 

  1. Who needs to know What by When?
  2. Whose cooperation do I need for this task or project to be successful?
  3. Who will actually carry out the work?
  4. Who will influence the outcome?  This might be someone who is not directly responsible, but someone with technical expertise, like legal or technology advice.
  5. Who will be affected by this decision, this action, this project?
  6. Have I fully communicated my expectations?
  7. Do my employees know where we are going?
  8. Do they know what we need to do to get there?
  9. Are they aware of our values, our processes and our procedures?
  10. Do they understand how they contribute to the company’s bottom line?
  11. Is there something I’m afraid of?
  12. What can I do to mitigate my fears?

Remember, when people don’t have information, they fill in the communication gap with something negative.  Those negative thoughts create anxiety and damage trust. 

Authentic and transparent communication is the first step to trusting, healthy relationships, both inside your company an out. 

I’d love to see your comments and questions!  And as always, if you know other women who can learn from this, please do share. 

Take care, d

Darcie

Chapter 1 — The Alpha Mare: Twenty Lessons for Women Who Take Business Seriously

Power:  Embracing the Alpha Mare

Ask a woman if she aspires to be powerful and nine out of ten will look shocked and say, “No!” 

Women may want to be influential, yes.  Powerful?  Don’t go there.

Women want to be seen as compassionate, fair, understanding.  We are the “helpers” of the world.  For many women, to think about power seems a bit unfeminine.  Or worse, crass, as though power is associated only with personal, selfish or material gain.

It’s almost offensive. 

It makes perfect sense, really.  Too often women have seen power overused, misused and abused.  The result?  Women often avoid or abdicate authentic power.

I’ve seen women walking on eggshells with their staff, or nearly held hostage by employees, fearful of expressing expectations and expecting accountability. I’ve seen women make excuses for employees who do not live up to expectations, don’t produce enough, or simply do mediocre work while the company suffers and the bar gets lowered for everyone on the team.

But if power is bad, that makes powerless good right? 

Think about the last time you felt powerless.  It might have been as simple as being caught in heavy traffic on the way to an appointment, and knowing your will be late.  It may have been as critical as finding out a dear friend has cancer, and feeling completely helpless.  Regardless of the level of significance, feeling powerless doesn’t feel good.

As women struggle with our own legitimate power, we inadvertently give away our power, without even realizing it.

Six common ways women avoid or give away power. 

Take a look and see if any of these apply to you?  I know I have my personal favorites!

  1. GOSSIP:  Yup, we’ve got to start with the one that’s the hardest to face.  We give away our power when we talk about others, especially when we speak negatively about other women.  There is nothing we can say about another woman that will make her look as bad as we look when we talk trash or gossip about her.  If you’re wondering what qualifies as gossip, one checkpoint is to ask yourself, “Would the woman I’m talking about be completely comfortable with me sharing this information with others?”  Or, “Would I be saying the same thing about  this woman if she were standing here listening to me?”
  2. BEING A VICTIM OR AVOIDING RESPONSIBILITY FOR OUR CHOICES: I know a woman who hates her job.  She’s a workers’ comp attorney, and I can imagine that’s one of the most unpleasant jobs a person can have.  Her work is adversarial.  People arguing over everything; people who try to scam the system; people who are legitimately hurt being denied benefits.  She’s extremely bright and could be successful in so many other situations.  But she won’t pursue other options.  There’s always an excuse. She likes how much money she makes and thinks she can’t replace her current compensation.  She’s not trained to do anything else.  She’s too busy to explore other options.  She just keeps complaining.  She sees herself as a victim and is stuck.  She has an education most of us would give our right arm for:  a bachelors degree, a masters degree, and a law degree.  But she’s giving away her power, by believing she has no choice.  When you behave as if you have no choice, you become a victim.  It’s true, sometimes all of your choices look unpleasant.  Sometimes we really are between a rock and a hard place.  But you always have a choice.  When you find yourself saying, “What else could I do?” or “I didn’t have a choice?” or pointing fingers or blaming others, you’re on your way to being a victim.
  3. NOT LEARNING: It takes a tremendous variety of skills and knowledge to run a business.  You wear a lot of different hats.  I often hear women who don’t understand their own financials say, “I just don’t like numbers.”  Or their sales are flat, and they say, “I really don’t like selling” but pass up workshop opportunities to learn.   No matter what your profession, technology skills are essential now.  And what about current events?  How often have you heard (or said!), “I don’t listen to the news; it’s just too negative and depressing.”?   When we don’t educate ourselves about current events and important policy issues, we end up taking on the opinions and values of others.  We don’t create our own opinions, we just become sponges for others’ opinions.  We end up living with laws or the absence of laws that affect our quality of life.  Knowledge is power.  Refusing to learn is giving away your power.
  4. NOT BEING AUTHENTIC:  Nothing damages trust more than lack of authenticity.  And sadly, there’s a long list of ways we deny our own authenticity.  We go along to get along.  We don’t voice our opinions.  We speak sweetly when we’re really seething with legitimate anger because nice girls don’t get mad.  We allow social pressures to dictate what organizations we join, even if we don’t enjoy them.  We engage in people pleasing, saying Yes when we really wanted to say No.  We end up in unsatisfying professions because of family or parental influence.  In short, we settle for someone else’s version of how we live.
  5. NOT CHARGING THE SAME AS MEN OR NOT NEGOTIATING FOR BETTER PAY:  Weak expectations also lead women to not charging enough for their services or not negotiating for more, either in compensation or in contracts.   Here’s a scary fact I read recently:  A 22-year-old woman who negotiates for a 2.7 percent increase in a $35,000 starting salary, compared to male counterpart who negotiates a 4.3-percent increase on that same salary loses up to $2 million over her lifetime, wrote Linda Babcock and Sara Laschever in their book Women Don’t Ask.
  6. UNCLEAR EXPECTATIONS, LIMITS OR BOUNDARIES:  Sometimes, above all else, we want to be liked.  And because we want to be liked, we can be timid about saying clearly what we expect. In the workplace, not having boundaries shows up as not making expectations clear and not holding people accountable.  Women tolerate or go along with inappropriate behavior because they are afraid to rock the boat.  To define boundaries brings the fear of confrontation.  I’ve seen women hire people without clearly defined job descriptions and without being up front about what they expect new employee to accomplish.

Fear is the core of all these ways we give away our power. 

We may not feel comfortable or capable of exerting authority. Maybe we don’t feel we deserve to. Sometimes we just don’t want to rock the boat. We don’t want to be seen as demanding or hard to please. We most definitely don’t want to be seen as a shrew. Underneath, we’re afraid of what others might think of us.

When we abdicate our power we create a vacuum of leadership, without recognizing that our team members and staff would respect a more assertive, confident position.

How do you get more comfortable with your own legitimate power?

Turn to the natural world. In every herd of horses, there is a dominant horse, the horse recognized to be “in charge.”  This horse is always a mare, commonly called the “alpha mare.”

Her duty is to tend to the safety and well-being of the entire herd, to signal the entire herd when to move, sleep, eat, drink, or run for safety. She frequently disciplines unruly youngsters, teaching them respectful behavior. The alpha mare has a great responsibility and the herd depends on her to make wise choices and enforce reasonable rules.

The entire herd looks to her for leadership, structure and discipline.

Imagine a herd of horses grazing peacefully in a pasture.  Now picture that alpha mare.  She smells a coyote in the wind and knows she’d better signal the herd to run.  But she hesitates, and wonders, “They are all munching so happily.  I hate to interrupt their dinner.  Will they be mad at me?”

Pretty ridiculous, isn’t it.  I doubt that alpha mares are squirming over their very legitimate power, wondering what the other horses think of them, feeling uncomfortable, or trying to avoid or give away their power. Through the laws of nature they step comfortably into their roles as alpha mares. If they do not lead with confident, legitimate power, their herd can suffer grave consequences.

For another equine example of appropriate power, look at female equestrians. Pair up a 125-pound woman with a 1,200-pound horse and the woman’s appropriate use of power becomes critical. The rider must be in charge or serious injury can result.

Being in charge does not mean being abusive, cruel or domineering. In fact, it means just the opposite. Through the gentle, consistent use of boundaries, alignment, timing, and learning to communicate in the horses’ language, a woman’s power can be used to direct and channel the horse’s energy into a magnificent display of teamwork, cooperation and athletic ability.

How can we be more like the wise alpha mares? 

We can begin with accepting and embracing our own personal power as a gift, a talent and an honor. We can shift our perception of power from negative to positive, seeing our ability to use power for good, and letting go of the fear of what others think of us.

Think about the power of Rosa Parks.  She changed the course of the world when she decided not to move to the back of the bus. Think about the power of Oprah Winfrey to inspire women to live their dreams. Think about the power of Mary Ellen Sheets, the founder of Two Men and a Truck, who has built a successful franchise business, creating opportunities for hundreds of people to own their own business.

You are powerful!  Just own it. 

As business leaders, your power can be used to create jobs, to facilitate teamwork, to inspire, to foster creativity, to improve your communities. You have the power to help your employees learn and grow, to discover their talents and pursue their dreams. You have the power to influence others, to lead others to achieve what they might not accomplish otherwise.

If you’re a woman who takes business seriously, you have to take yourself seriously as well (but not too seriously!).  That means learning that power isn’t bad — abuse of power is bad.

It’s quite an honor to be the alpha mare. Embrace your  power and use it for the greater good.


Find more inspiration in the remainder of my book — Get Out of Your Own Way: Essential Strengths and Strategies for Women Entrepreneurs Who Want to Grow Their Business — which includes this selection and nineteen other important lessons. Only $5.99 at Amazon.com.

DON’T FORGET YOUR SPECIAL BONUS!  You’ll be recieving three free podcasts designed specifically to strengthen YOU first. Knowledge is power — embrace the power of learning!

This Made Me Sad

TearThis made me sad.

Yesterday I met with a woman who has owned a business for fifteen years. She’s really bright, knows her industry inside out, and provides great service.  She has an exceptional opportunity to grow because she’s put a fresh spin on an old concept.  I see lots of growth potential.

So why am I sad?

She’s broke.  In two weeks her rent and payroll are due and she won’t have the cash to make those payments.  In two weeks, it’s possible that fifteen years of work will go down the drain.  Worse, twelve employees will be out of a job.

How could this happen?

She doesn’t fully understand her financials and therefore doesn’t manage cash flow well.

Don’t get me wrong, she’s great with math.  She has stacks of Excel spreadsheets.  But because she’s never learned how to keep her books properly, the information is not well organized and not properly tracked.  Her personal finances are mixed in the business account—a big no no. So the data isn’t that useful.

She can’t really tell how – or even if – she’s making a profit. 

She doesn’t use any financial software.  She takes information off her bank statements and enters it into and Excel spreadsheet.  This is incredibly inefficient and eats up a lot of her time that would be better spent getting more customers.

I’m sad because she’s smart.  She just doesn’t know what she doesn’t know. 

When it comes to business, the first rule is…never, never, run out of cash.  There are plenty of other problems a business can recover from.  Running out of cash is fatal. 

If I could wave a magic wand, I’d make sure every woman who wanted to start a business would learn how to understand her numbers.   She’d learn how to track income and expenses in a way that will tell her which products or services are most profitable.

I’d make sure every women knew how to track all the right metrics and to have a clean set of books.

Every women would be able to answer this one question:  How does my company make a profit? 

If you don’t know the answer to that question, you can’t run your business successfully.

Not understanding your financials is one of the key factors in why women run smaller businesses than men.  For other factors, get my free report.)

Business don’t fail without clues.  Your numbers tell the story.  You can have all the passion, talent and innovative ideas in the world, but if you don’t know how to understand the relationship between what revenue comes in and what expenses go out, your business will not achieve full potential.

It’s women like the one I met yesterday that fuel my passion to teach female entrepreneurs With a little education, with a little help, she could be incredibly successful.

I just hope she can get through the next two weeks. 

Surprising News About Leadership Skills

OLYMPUS DIGITAL CAMERAShocked.

That was my reaction to the survey results in a new book about leadership qualities.[i]  As soon as I read the first chapter, I knew I had to share this with you: 

“Sixty-six percent of the people surveyed believe the world would be a better place if men thought more like women.” 

Now, we women have known this for a long time, right?  We just didn’t have proof.

We do now.

This rigorous survey revealed that sixty-six percent of all people across the planet believe what the world needs most right now is feminine leadership. [ii]

Why does it matter?

Since self-doubt undermines so many women’s confidence, I hope you take this a huge validation.  Now you know the entire world is hungry for what women can — and want — to contribute as leaders. 

Here’s how to capitalize on ten of your natural feminine traits, that will become the gold standard for the future…

Look at this list of ten feminine leadership qualities.  Choose just one and really explore how you can make the most of it, to achieve your full potential.  

1)      Empathy:  Do you understand how others feel, even if you don’t feel the same way?  When you empathize with customers, you have incredible insight into their needs and how to meet them.  When you empathize with employees, you gain their respect.  They know you care.

 2)      Flexibility:  In today’s changing world, being flexible allows you to transition to meet market shifts or be willing to try new things.

 3)      Patience: Answers and results don’t always come quickly (I hate that!).  Patience includes taking the time to listen, learn, to build consensus so that decisions turn into action.

 4)      Expressive:  Use your natural communication skills to connect.  When you are open, honest, candid, and receptive you built trust.

5)      Trustworthy:   Establish your personal track record showing your strength of character.  Your loyalty and reliability will inspire confidence in others.

6)      Intuitive:  Plenty of women have a sixth sense about people, situations, and solutions.  The problem is, we don’t always listen to our own intuition.  Now is the time to trust that internal voice.

7)      Collaborative:  It’s not a winner-take-all world anymore, which is great for women, because we didn’t like that style in the first place.  Be inclusive.  Involve employees in planning and decision-making.  Get input from customers.  Look for opportunities to collaborate with business contacts, like co-sponsoring an educational event.

8)      Passionate:  Passion is contagious (just think about how people’s passion for iPhones turned them into top sellers almost overnight).  Don’t be shy about sharing your passion for your product, your service, your cause with others.

9)      Selfless:  Be careful with this one…being selfless doesn’t mean having no boundaries or becoming a doormat.  It means being cause focused.  It means being humble and sharing the credit.

10)  Planning  for the future:  You don’t have to be a futurist with a crystal ball to be a long-term thinker.  You do need to evaluate all angles of a situation and think through the consequences of decisions and actions.

Used together, these top ten feminine leadership traits can help you resolve conflicts, maximize profits and redefine success.   

So take this study’s endorsement of natural feminine qualities, embrace it, wallow in it.  Let it help you gain confidence in yourself, banish self-doubt and trust yourself more.

I’d love to hear your examples of how you live out these feminine qualities in your business.

Take care,

First name


[i] The Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future, the new book by John Gerzema and Michael D’Antonio (authors of Spend Shift).
[ii] The authors surveyed 64,000 people in thirteen countries, representing 65% of the world’s gross domestic product (that alone was no small feat!). They asked half of their global sample to classify 125 different human behavioral traits as masculine, feminine or neither.  Next, they asked the other half to rate the importance of the traits to certain virtues, like leadership, success, morality and happiness. From this data they could clearly see that across age, gender and culture, people around the globe feel that feminine traits correlate more strongly with making the world a better place.

The Myth of Work/Life Balance

How many conversations do you think are taking place this very minute with women struggling to achieve “work and life balance?” 

Plenty!  In my work with women I constantly see the stress and guilt they feel because they think they haven’t achieved this idealized “norm” of the perfect balance.

Woman reflecting on roadWell, news flash…there’s no perfect solution.  But here’s one new idea.

Balance?  Forget about it.

Personally, I think it’s a myth. 

Just think about how much energy it takes to balance.  Picture a Cirque du Soleil acrobat walking on a tightrope. 

Notice how tentative she is.  See how constrained she has to be.

Even with years of practice, she has to take tiny, careful tiny steps to keep that perfect balance.  She has to make sure she makes only slow, small movements.

One wrong move and she falls. 

Let’s face it, balance can be constricting. 

I’ve been to those workshops where the self-help leader gives each person a perfectly proportioned pie chart that is supposed to represent our lives.  Each slice of the pie is labeled…Work, Family, Exercise, Community, Spirituality, and so on.

We’re asked to be honest with ourselves about how much time or energy we actually devote to these separate areas.

I always leave feeling like a failure.

Here’s the problem.  In that workshop I may be sitting in between one woman who has three young children at home and another woman who runs a multi-million dollar company. 

Our lives look very different.

Life has seasons.  If your business is in start-up mode, it’s going to consume an enormous amount of your time, creativity and energy.  If you are caring for an aging parent your heart will be shifted toward their needs.  If you have active, adolescent children –too young to drive themselves to their various activities — you’ll be devoting plenty of time and energy to them.

The seasons of human life aren’t as predictable as nature.  Your seasons may be short or long. The seasons will be different for each woman.

There’s no one-size-fits-all solution for balance.

She here’s my suggestion…think about the times in your life when you felt completely off balance.

Like falling in love.  The birth of your child.  Buying a new home.  Weren’t those were some of the most joyful times in your life?

So instead of working and striving for this perfect, imaginary balance, go where your energy leads you.  Aim for passion instead.  

Give yourself permission to be perfectly imbalanced and enjoy what brings you energy.  Wave your arms and make bold movements! 

Try this for one week:  do only what you love and love everything you do.  Put the joy and passion back in your life.

Notice what you love doing and put as much of your energy into that as you can.  Eliminate as much as humanly possible anything you don’t love.

“How is that possible?”  you ask. 

In the real world we all have certain things we do not love that we must do.  As soon as I finish writing (which I love) I have to meet a repairman to take care of a certain hole it the ceiling caused by an air conditioner leak (which I do not love).

But for times like this, I can bring what I do love into the equation.  I can connect with the repairman and discover something about him and his life.  I can look for a metaphor in the hole-in-the-ceiling-episode, which I can turn into an interesting article for you.

I can bring what I love to nearly every situation.

So please, quit striving for perfect balance.  Give yourself a little breathing room, a little more flexibility.  Then balancing won’t be so constricting.

Imagine that woman on the tightrope walking on a wider surface instead of that skinny rope.  What would she look like then?  She’d be able to romp and turn cartwheels! 

That’s what I’m talking about. 

Let go of the guilt and stress and live the life that has the ingredients YOU want, in the proportion YOU want.   Throw away the pie chart.

Wishing you a perfectly imbalanced day!

By Darcie Harris ©