Author Archives: Darcie Harris

Get lost in the music

Make beautiful musicI’ve been driving back and forth to Dallas quite a bit these days, to work with one of my favorite clients.

Door to door, the trip is three and a half hours. Now, I could fly, but then I’d miss the best part: spending that time alone, with the top down on the car and music blasting on the stereo.

Well, I’m not exactly alone. Lots of friends keep me company. Everyone from Kenny Loggins to K.D. Lang, from Paul Simon to Carly Simon, from Boz Skaggs to Pavarotti.

There is no computer in front of my face, no keyboard at my fingertips. No messy papers stacked high, no sticky notes plastered on my computer screen, no annoying Outlook “reminders” popping up with that “ding” that makes me feel guilty about all my incomplete tasks.

No distractions. Just me and the music.

And it’s wonderful.

The wind blows the cobwebs out of my head. The music opens my heart and inspires my imagination.

It never fails — I get fresh perspectives on complex issues or new ideas during those drives. Somehow I just see things differently with the wind in my hair, sun on my shoulders and the music loud.

It’s a creative time. I do my best thinking when I’m not even trying to think.

These road trips teach me two things:

  • There is always more than one way to accomplish what you want.

There are only seven notes on the musical scale – seriously – seven notes. But throw in sharps, flats and harmonies and these same seven notes create an infinite variety of music. Now add different rhythms, tempos, melodies, harmonies and lyrics and you have an unfathomable diversity of music.

So often we see things only from one perspective, and that’s when we get stuck. We see only one solution, one “right” way. But the diversity of music – all derived from those same seven notes — teaches me that there are limitless possibilities. What might be possible if we applied a new tempo, different lyrics or added harmonies whatever we’re working on?

  • We could all use more of this creative, strategic thinking time.

Our “thinking time” gets neglected (or buried!) in the avalanche of emails, meetings, phone calls, spreadsheets, tweets and bank statements. But think about this…

Research tells us that behind every story of major advance is a turning point where someone has a useful idea that changes their field or starts a new one. Strategic intuition explains what happens in the mind of whoever has that idea.

Simply put, “strategic intuition” is good ideas. These good ideas most often come to you as flashes of insight, when you don’t expect them — in the shower, in traffic, falling asleep, in your dreams. The fog clears and you see what to do.

So where is your creative space?

If you want to apply new thinking to old problems, if you want to foster those flashes of insight, you have to allow yourself enough “empty space” – time when your mind is not cluttered with the demands of work and life.  Get lost in the music!

As we head into those “lazy, hazy, crazy” days of summer, I hope you’ll create a bit of empty space for yourself. It might be a road trip with the top down and the stereo up. It might be parking yourself in a lounge chair on a beach somewhere. It might be sitting on a rock in Sedona.

My hope for you is that you will find whatever feeds your spirit and nurtures your imagination. You’ll uncover new perspectives on old problems. You’ll discover infinite ways to take those seven notes and apply new lyrics and harmonies.

Whatever it is, just rest your mind. Then make beautiful music.

When your To-Do List fails…

One task topped the list of all my prioPrioritiesrities yesterday — I planned to write this blog post.

That didn’t happen.  (I bet you’ve had days like this too!)

This is what yesterday looked like instead:

 

  • A consulting client had an issue that needed immediate attention.
  • My son needed me to drive him to a medical appointment (no worries, he’s fine now).
  • I received a call from a conference planner who wanted to see if I would be a good fit for their keynote speaker.

So there went my day, and my blog didn’t get written, even though it was #1 on my priority list.

I used to feel stressed and guilty when things like this happened, but not anymore.

I’m a huge believer in planning and prioritizing. I preach and teach the value and necessity of strategic planning. I walk the talk about starting every week with a To-Do List that includes my Top Five Priorities, and my Top One of Five (meaning, no matter what fails, this One Thing must get accomplished).

Yet should I have said “No” to all three unexpected requests because I knew that this blog post was my #1 priority?

Of course not. And neither should you. Because in Real Life, some things are more important than others (no matter what we have written on our To-Do lists!).

Let’s get clear about priorities and lists

Your priorities are guidelines that determine where you spend your energy, your time and your money. I think businesses function best – and we feel less stress — when we are disciplined about three well thought out priority lists.

1)      Annual Key Initiatives (relatively static, these shift and change only when you make strategy changes)

Your annual key initiatives define your primary focus – your foremost strategic plans, projects, and ideas you believe will move your company forward. Think of them like energy buckets – they define where you spend your energy, and include things like:

  • Achieve more visibility in a target market
  • Create efficiencies through structure and systems
  • Improve cash reserves (or improve cash flow, or build more equity)
  • Develop employees’ skills and capabilities
  • Upgrade technology

2)      Weekly To-Do List (these are transient priorities that move you toward your Key Initiatives)

Your Weekly To-Do list is task oriented and each task should move you forward so you can accomplish your Key Initiatives. It’s very dynamic, changing weekly, daily, even hourly. Things get written down, accomplished and scratched off (I love that!). Things like:

  • Write a press release
  • Email a proposal to a prospect
  • Write a new job description
  • Follow up on accounts receivable
  • Order new business cards

What’s missing?

Now you’re clear on your Annual Key Initiatives, and you’ve made your Weekly To-Do List. But here’s what gets left out of all this idealistic planning: Real-life Priorities.

Your real-life priorities are what matter most, regardless of the best-laid plans.

3)      Real-life Priorities (these come first…no matter what else happens)

Knowing your Real-life Priorities helps you make those difficult decisions about where to invest your energy, time and money (not to mention your heart) when life doesn’t go as planned.

Deciding what comes first, no matter what, can save you tons of stress and keep you from becoming immobilized when there simply aren’t enough hours in the day. Most important, knowing what’s important keeps you from feeling guilty when there’s simply not enough of you to go around.

Here’s a short list of my Real-life Priorities:

  • Family and friends in distress
  • Current client needs
  • High value opportunities
  • Cash management

Your short list might look different.  But I know we’ll agree that there are certain things for each of us that simply can’t be ignored, no matter what our strategic plan and key initiatives are.

I think of my Real-life Priorities like a disaster plan. I live in what’s known as “tornado alley” – so most of us here have a simple plan for what do to, where to go, who to call and what to grab when the weatherman says “Take shelter NOW!”

The plan is already in place and I don’t have to think about it. Having a plan always reduces stress. And that’s what clarifying your Real-life Priorities can do for you.

Life still happens

Yes, we have a Strategic Plan. Yes, we know our Annual Key Initiatives. Yes, we have a Weekly To-Do List, with the top five priorities listed front and center.

And yet, life still happens. Family members need you. Technology and equipment fails. Great opportunities pop up.

So when your To-Do List fails, take comfort in knowing you can rely on your Real-life Priorities to get you through with a minimum amount of stress and guilt.

Take care,

Darcie Harris

 

 

P.S. Scientific fact: deciding priorities takes up lots of brain space! When you’re ready to decide your Real-Life Priorities, do it first thing in the morning, before you’ve taxed your brain. You’ll be glad you did!

Want to learn more about planning?

Tell me more...

Candid girl talk…our emotional attachments

emotional attachmentsLast month my annual GYN exam revealed something growing where it shouldn’t be.  (That’s creepy news to hear!)  An ultrasound didn’t provide many clues, and an MRI only confirmed there was…well…a large mass near my uterus.

My doctor assured me that none of the tests indicated that scary “C” word — but it couldn’t be ruled out a hundred percent, either.  Clearly uncomfortable with the status quo he said, “You’re one of those cases that cause us docs to scratch our heads and say, ‘What do we do now?’’”

Without hesitation I said, “You know, I’m not emotionally attached to my uterus.  At this stage of my life, it serves no useful purpose.  How about if we just take it out?” 

So I had a hysterectomy on Monday (which is why my weekly blog skipped a beat).  Problem solved (and I feel great, by the way).

But as a regular reader of my words, you likely know that this post isn’t about my health.  It is, as always, about the metaphor.

EMOTIONAL ATTACHMENTS

Once I spoke the words “not emotionally attached” and “no useful purpose” I couldn’t get them out of my mind.  Having made the decision to ditch a few body parts with surprising ease, I began to see everything through new eyes.

For a month I’ve been asking myself, “How many other things in my life serve no useful purpose?  Am I emotionally attached to them?” 

I came upon six years of Hemingway journals, which I use for my weekly planning.  Yes, six years.  (You’re laughing at me now, aren’t you!)  And I asked myself, Do these serve any useful purpose?  No.  So why am I keeping these?  Am I emotionally attached to them?  Yes.  Why?  Because that’s six years of work on those pages!

As I swapped the winter clothes in my closet with spring clothes, I noticed a sweater I bought in Paris two years ago, and have only worn once.  (It looked a lot cuter in that Paris boutique!)

Then there’s the straw handbag I bought in Rwanda but I’m too lazy to change purses all the time, so I never use it.   But I remember so clearly the face of the woman who made it!

And my books!  I may still have every book I’ve ever read.

Turns out I own lots of things that serve no useful purpose. The problem is, I’m emotionally attached to most of them.

So I’ve been asking myself quite a few questions:

  • What meaning have I attached to these “things?” What do they represent to me?
  • What am I holding on to?
  • Am I holding on to the past?  Or preparing for the future?
  • Are these attachments keeping me from something new and different?
  • Would it free up some space – both physical and emotional – if I parted with a few of these belongings?

Now, I’m not talking about things with deep sentimental meaning, like my children’s kindergarten drawings, my aunt’s antique wooden bowl, or a necklace my mother gave me.  That’s different.  And I feel great compassion for the many women who have had to sacrifice precious body parts before they outlived their usefulness, as mine had.  That’s real sorrow.

THE PAST OR THE FUTURE

I’m talking about things and thoughts, belongings and beliefs, which might be keeping us in the past instead of preparing us for the future.  Do these things, thoughts, belongings and beliefs represent a resistance to change or grow?

Are there things — tangible and intangible — personal or business — that you are holding on to, without knowing why?  See where these questions take you:

  • Are you emotionally attached to a certain product or service you offer, that may no longer meet the needs of your market?
  • Are you emotionally attached to an employee that can’t keep up now that the company has grown?  (I’ve seen this happen, and it’s painful!)
  • Are you emotionally attached to a client that may not really fit your business model anymore?
  • Are you emotionally attached to a belief about yourself that is holding you back?  (I call these “stories.”)
  • Are you emotionally attached to a relationship that prevents you from being open to a new one?
  • Are any of these tangible “things” or intangible beliefs taking up valuable space (in your closet, in your mind, in your heart)?
  • Is what you think and believe – about yourself or your business — positioning you for the future or holding you in the past?

I’m still mystified as to why it is more difficult for me to part with a book than it was to part with my ovaries!  But I’m on a new journey now to reexamine what I’m holding on to and what that emotional attachment might keep me from exploring.

I kissed my Hemingway journals goodbye and put them in the recycle bin.  They will become useful once again in a brand new shape and form (paper towels? toilet paper?).  I folded the Paris sweater neatly, and sent it on to the women’s shelter, along with the straw handbag and two dozen other clothing items.  To another woman, these clothes will represent the new, the future.

You know what?  I felt lighter.

I am creating space for something new to take shape.  I hope you will too!

Take care,

Darcie Harris

 

 

P.S.  I hope you’ll share your stories of creating space with me too, in the Comments section below.  And if you like what you read, feel free to share.

What’s your success formula?

Success for women entrepreneursSuccess.  We all want it, right?  Even if our definitions are different, we all want to achieve our own version of success.

And I’m seeing a lot of oversimplified clichés (especially on social media!) that imply all we need to do is “think successful thoughts” and success will be delivered to our doorsteps, wrapped up in a big bow.

Really?

Whether you’re a sports fan or not, just listen to this…

John Wooden was one of the most successful basketball coaches that ever lived.  He turned the UCLA men’s team into a winning machine.  He earned 10 NCAA titles in 12 years, racked up an 88-game winning streak, and won 38 straight tournament games.

Wow!  Whether you’re a basketball fan or not, you’ve gotta admire that impressive winning record!

But here’s what’s fascinating to me:  none of his coaching or locker room talks with his players focused on winning. 

Don’t get me wrong, John Wooden was very competitive and loved to win.

But instead of focusing his players on winning, he taught his students two things:

  • How to execute the skills that led to scoring points (because scoring points leads to winning)
  • Working and practicing to achieve their personal best

In other words, John Wooden focused on input, not output.

GREAT INPUT LEADS TO SUCCESS

Coach Wooden’s philosophy is a great lesson for business success too.  I mean, think about it.  How useful is it if you say, “I want to be successful!” without focusing on the individual skills and steps that lead to success?

You have to break success down into bite size pieces.

For basketball players, that’s accurate shooting, jumping high to get rebounds, quick reflexes, and having the stamina to run up and down that court.  (I’m making this up, you understand, I know very little about basketball.)

But I do know about business.  And I know you need to ask yourself, “What are the specific skills my company needs to execute that will lead to putting points on the board in this business?” 

LET’S GET SPECIFIC

Imagine you run a restaurant, and you have an outstanding chef.  The food you offer is amazing.  But if your hostess, your bartender and your wait staff aren’t warm and friendly, aren’t attentive, aren’t timely, then it’s not going to matter much how great your food is.  Your customers will be disappointed and won’t return.

So let’s break this down and look at the INPUT it takes to have a successful restaurant.  Great food, great service, great marketing, great profit margins.

Now let’s get more specific.  You have to define “great.”  What does it mean?

Get very specific with your staff and train them.  Teach them exactly with “being warm and friendly” looks and sounds like.  Set standards for speed and service.  Focus your team on practicing the individual steps it takes to consistently create great food and great service.

Does your business depend on referrals?  Then focus on being the best you can be at getting referrals.  Put a system in place to get those referrals.  Set a goal for how many referrals you want each week.  Test several ways of asking for referrals and find the top three most effective ways.  Then practice using those top three methods until you become the absolute best you can be at getting referrals.

That’s what focusing on the input and achieving your personal best looks like.  You have to get specific.

WHAT’S YOUR SUCCESS FORMULA?

So I want you to take two minutes, right now, and ask yourself these “input” questions:

  • What causes sales in my company?  (i.e., referrals, cold calls, needs assessments?)
  • What causes great service?   (i.e., speed, accuracy, creativity, hospitality, reliability?)
  • What causes wasted money? (i.e., inefficiency, wasted materials, ineffective marketing?)

Then choose ONE THING you can improve in each area and get amazingly good at that one thing.  Define it; get specific about what it takes to really excel in that area.  Teach and train your staff exactly what that looks like.  When you have mastered that skill, then move on to the next one.

John Wooden believed that little things make big things happen.  Little things in your business are what will make big things happen too.

Yes, we need to have a success attitude, a success mindset.  But putting points on the board is what adds up to a winning score.  (I’m starting to sound like a guy right about now, aren’t I?)

Focus on defining your success formula and mastering your input.  That’s when you’ll see success!

Take care,

Darcie Harris

 

 

What my grand-dog Sammi taught me about strategic planning

Strategic PlanningMy grand-dog Sammi, a happy black Lab, loved to greet me at the door when I came home.  She also loved carrying around sticks in her mouth.

One day, a heavy wind blessed her with plenty of long tree limbs to choose from.  That evening, when she saw me open the door, she rushed up to greet me – limb and all.

Her tail was wagging, her eyes were bright and she couldn’t wait to get her neck scratched.

Unfortunately, the limb she had in her mouth was so long that she couldn’t fit through the door.

I could see the dilemma on her face — the tough choice of knowing that she’d have to drop her precious stick to get through the door and get her neck scratched.

That’s what it’s like for most of us, knowing that we can get more of what we really want, but we’ll have to let go of something else to get there. 

We have to face that reality:  everything isn’t equally worth doing.  For Sammi, getting her neck scratched trumped carrying around the stick.  (I was pretty happy about that!)

The time comes, as a business owner or leader, when we have to take a deep breath and let go.

We have to train others to take over tasks, responsibilities and authority for things we’ve done well.  We have to learn to trust that others will do them just as well, hopefully even better.

Easier Said Than Done

If you’ve reached that turning point, putting together a strategic plan can help you make that transition.

Here are a few clues that time may have come.  Are you:

  • Feeling overwhelmed?
  • Going in too many directions?
  • Unclear about your priorities?
  • Don’t know what to do next (or first!)?
  • Trying to accomplish big dreams with a shoestring budget?
  • Unable to achieve the results you really want?
  • Unprepared to capitalize on all the opportunities you see?

It’s a proven fact that creating (and using!) a strategic plan will help you master those challenges.  You’ll

  • Gain clarity
  • Get focused
  • Decide priorities (including what to STOP doing!)
  • Achieve better results
  • Inspire the full engagement of your team

 Don’t let Strategic Planning Scare You

 It’s not rocket science, I promise!  Strategic planning is a step by step process of:

  • Painting a picture of your desired future
  • Choosing the ideas you believe will give you an advantage
  • Deciding what is worth doing
  • Knowing exactly what you want people to do
  • Choosing how to do it in the best way
  • Using your resources wisely
  • Making better decisions

Simply put, strategic planning takes you from being reactive to the “crisis of the day” to focusing on the future and becoming proactive.

The Reality of Cost

I know that sometimes the expense of hiring a consultant to facilitate strategic planning keeps small business owners from taking action.

That’s why I’ve designed an affordable and convenient way to accomplish strategic planning.

Strategic Planning Made Simple A one-hour e-course, complete with three planning templates

(to help you organize your goals, your priorities and know who is accountable for what).

The benefits of strategic planning are remarkable!  You’ll learn how to:

  • Define a clear vision, understood and embraced by all employees
  • Set clear goals
  • Focus on your priorities (daily decisions become easier then!)
  • Prevent wasting precious time and money
  • Focus on what differentiates you from your competition
  • Energize and inspire your employees to deliver their very best effort
  • Define what people are accountable for (not just tasks – results!)
  • Turn strategic plans into action plans

Breathe New Life Into Your Business

Is it time to “drop the stick” you are holding and embrace the reality that everything isn’t equally worth doing?

Learn how to do a strategic plan and your life will become more focused, more organized and you’ll achieve better results. 

So join us:

Strategic Planning Made Simple

Thursday, March 27th

12:00 p.m. to 1:00 p.m. (Central Time)

The course is just $199, and it’s yours for life.  View it as often as you like and download fresh templates whenever you need.

You have my word that the benefits will last you a lifetime!

 Take care,

Darcie Harris

 

 

P.S.  As with all my training, I want you to be completely satisfied.  That’s why I promise a money-back guarantee if you’re not.  No hassles, no risk!